Cancellation and Refund Policy

Section 19 – Refund Policy

19.1 Termination Request by Customer: A Customer wishing to terminate their Client Section must send a request to [email protected]. Such a request constitutes a desire to end the contractual relationship, resulting in loss of access to all Services, including the Client Section and Trading Platform. The Provider will confirm receipt of the request via email, officially ending the contract. Under these circumstances, the Customer forfeits any right to refunds of fees or other expenditures previously paid.

19.2 Repeated Violations: Should the Customer persist in any prohibited practices after a warning, the Provider may restrict access to all Services without compensation. No refunds will be issued for fees paid in such instances.

19.3 Activation of Services: Upon paying the fee for the Funded Prop BX Challenge program, the Customer will receive login data. By executing the first trade, the Customer acknowledges and agrees that the Provider completes the Services before the withdrawal period ends, waiving the right to contract withdrawal.

19.4 Non-Activation: If the Customer does not activate the Funded Prop BX Challenge within 30 calendar days, access will be suspended. Renewal of access can be requested via email to [email protected] , subject to any applicable terms.

19.5 Disputes and Chargebacks: In the event of an unjustifiable fee dispute or chargeback by the Customer, the Provider reserves the right to cease services and deny future services at its discretion.

19.6 Refunds: A refund request must be made within 7 days of registration if no trading activity has occurred. Once trading commences, fees become nonrefundable, with no provision for full or partial refunds